Frequently Asked Questions
Find answers to the most common questions about Enes Tekel below. If you can't find what you're looking for, call us or reach out on WhatsApp.
Is Enes Tekel open 24/7?
Yes. Our store is open 24 hours a day, seven days a week, and our delivery service for legally permitted market products continues around the clock.
How can I place an order?
You can call 0530 299 82 92 or start a WhatsApp chat directly on the same number.
Is there an online catalog or cart?
No. Products are not sold through the website. Stock and delivery details are confirmed during the phone call.
Which areas do you deliver to?
We serve nearby Çankaya neighborhoods, centered on Kavaklıdere. You can see the active service areas on the Service Areas page.
Which market products can I ask about?
You can ask about everyday market products such as water, mineral water, cold drinks, energy drinks, ice, snacks, nuts, delicatessen items, staple foods, personal care, hygiene and household essentials.
How long does delivery take?
Delivery time varies depending on location, traffic and demand. A current estimated time is shared when you place your request.
Is there a delivery fee?
Fee information depends on the area and order conditions, and is provided over the phone.
Where is your store located?
Kavaklıdere Mahallesi, Büklüm Caddesi 32/E, Çankaya / Ankara.
Can I get directions?
Yes. The "Get Directions" button on the site takes you to a maps app.
How are products subject to regulation handled?
Statutory sales hours and the relevant regulatory conditions are applied in full. This website is not used to advertise or sell these products online.